Refund policy

Online Orders 

Return Window

You may request a return within 14 days of the delivery date shown by the carrier tracking.

Requests submitted after 14 days will not be eligible for refund.

Condition & Eligibility

To qualify for a refund, items must be new, unused, and in original packaging, with all parts and accessories included.

E-Bikes

  • Must be unridden and show no odometer mileage

  • No frame damage, scratches, paint damage, or wear

  • No activation or registration in manufacturer apps

  • All original packaging, manuals, tools, keys, chargers, tags, and accessories included

Parts & Accessories

  • Unused and uninstalled

  • In original, undamaged packaging

  • All included components present

Apparel / Helmets

  • New, unworn, unwashed

  • Original tags and packaging intact

Batteries & Electrical Components

  • Must be unused

  • Must remain in unopened, undamaged packaging
    (Due to safety and hazardous material regulations)

Non-Returnable Items

  • Used or installed items

  • Opened electrical components or batteries

  • Gift cards

  • Downloadable software

  • Customized or special-order items

  • Consumables (lubricants, cleaners, etc.) if opened

  • Any item marked Final Sale

Return Shipping

  • You must contact us for a Return Merchandise Authorization (RMA) before sending any item back.

  • Returns without an approved RMA may be refused.

  • Customer is responsible for return shipping costs unless the return is due to our error or a damaged/defective item.

  • If requested, we can provide a prepaid return label and deduct the shipping cost from the refund.

We recommend using a trackable shipping method.

Exchanges

The fastest way to exchange an item is to return the original item (following this policy) and place a new order.

Refund Method & Timing

  • Refunds are issued to the original payment method only.

  • Refunds are processed after we receive and inspect the returned item.

  • Processing typically takes 3–5 business days after inspection.

  • Your bank or payment provider may require additional time to post the credit.

Damage, Defect, or Wrong Item

Inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us within 7 days of delivery with:

  • Your order number

  • Photos or video of the issue

We will evaluate the claim and provide a replacement, parts, repair support, or refund as appropriate.

In-Store Purchases

All in-store purchases are considered final sale.

Refunds are not provided for items purchased in person unless required by applicable law.

We provide warranty support consistent with manufacturer terms.
If a covered defect is confirmed, we will repair or replace the item as appropriate.

Not covered:

  • Normal wear and tear

  • Improper installation

  • Misuse or neglect

  • Physical damage after delivery

Installment & Financing Orders (Affirm & Shop Pay Installments)

If you paid using Affirm or Shop Pay Installments:

  • Approved refunds are issued to the original payment method provider (Affirm or Shop Pay Installments).

  • The financing provider will adjust your remaining balance or refund paid installments according to their terms.

  • Partial refunds will reduce the remaining balance or future payments accordingly.

  • If your order is canceled before shipment, the financing authorization will be voided or fully refunded.

Continue making scheduled payments until you receive confirmation from Affirm or Shop Pay Installments that your refund has been processed and your balance adjusted.

Processing times and financing terms are governed by Affirm or Shop Pay Installments and may differ from standard credit card refunds.

How to Start a Return (Online Orders)

  1. Request an RMA
    Email: contact@bestbikecorp.com
    Include your order number, item(s), reason for return, and photos (if applicable).

  2. Pack Securely
    Use original packaging whenever possible.
    Include all accessories and the RMA number inside the package.

  3. Ship to:
    Best Bike Corp — Returns
    1300 N. Kraemer Blvd
    Anaheim, CA, USA

  4. Inspection & Refund
    Once approved after inspection, your refund will be issued to the original payment method.

Restocking & Deductions

We do not charge a standard restocking fee for returns that meet all conditions above.

However, deductions may apply if:

  • Parts are missing

  • Packaging is damaged

  • There are signs of use that reduce resale value

We will notify you before processing any adjusted refund.

Warranty & Support

Manufacturer warranty terms apply to e-bikes and components.

Warranty does not cover:

  • Misuse or neglect

  • Improper assembly

  • Unauthorized modifications

  • Normal wear items (tires, tubes, brake pads, chains, grips, etc.)

Contact us with proof of purchase for assistance.

Contact Information

Best Bike Corp
1300 N. Kraemer Blvd
Anaheim, CA

Email: contact@bestbikecorp.com
Phone: (657) 201-3850
Hours: Mon–Sat 10:00 AM – 5:30 PM
Sunday: Closed